Business Knowledge Management

In recent years much has been written about Business Process Management, and the supporting technologies such as BPMS, SOAP and Web Services. Most of these theories, tools and techniques relate to the processes of a highly structured nature.

In general, BPM theorists and practitioners on highly structured processes have to concentrate, as back-office processes of industrial or administrative nature. These processes are highly standardized and reproducible way to create a consistent output and are likely to fully or partially automate end-to-end (STP). All process instances are executed in a very similar way and it is simply a detailed flow chart are executed in what order tasks draw on. It is also possible to formalize the business rules that guide decisions, usually on the evaluation of some process variables.

But recently other kinds of processes, the attention of process management specialists have obtained. They are known as> Knowledge processes and knowledge processes. Knowledge processes can be defined as "high added value, which depends on the achievement of the objectives to a large extent on the skills, knowledge and experience of people of their implementation. Some examples could be management, R & D, developing new products or processes.

Knowledge workers carrying out these processes by taking into account multiple inputs (generally a large amount of unstructured dataand information) to difficult tasks and complex decisions among multiple possible paths for the work, which means each different risks and potential benefits. They depend on people, and it is not possible to automate them.

An example of a knowledge-based process, "Marketing a new product." The same steps are followed each time a new product launched (benchmarking competitors, deciding, pricing, promotion planning, etc. ..), but it is theExperience, knowledge and intuition of the people, the efforts of the process to success.

* Several inputs to the process there

Some of them would be competition, lifecycle stage of the market, brand image, budget, etc. ..

* Complex decisions are made

There are many possible ways to achieve the objectives process (reach planned sales, use brand image, etc. ..)

* Means any decision, different risks and potential benefits

It is theResponsibility of the employee to choose the best (low price strategy, aggressive advertising campaign, etc. ..)

There are three essential characteristics, the knowledge of various processes highly structured processes to be made:

Emphasis is on communication instead of automation

The key to process improvement is clearly communicate process definitions (the way in which the company intends to processes) are carried out to those responsible for their execution (throughTraining, process descriptions publication, etc. ..). The better to understand the process participants to the process definition, the higher the probability that the process will be done for him.

You are better implemented through obtaining buy as an introduction to guidelines by

They are hard to discipline than administrative human-centric processes (even if some discipline is needed) to implement. It is better to focus on maintaining sales in the affected populationaccording to the procedures by early involvement, communication and management's expectations. It is a known fact that knowledge workers are willing to change their habits. Some say that knowledge workers do not like these methods because they think it limits their creativity, but most of the time they are like a procedure unless they see value in him to follow, seeing that it helps them work better and to produce a better process output.

Process Definitionshigh level descriptions instead of rigid workflows

Processes can be defined only up to a certain level of detail, and it is difficult to provide low operating procedures, or to automate decisions. Because they are not formalized in detail, process simulation is rarely possible. Decisions are highly subjective and too complex to be expressed in a formal language, since they are made based on intuition and not on rigid business rules.

It is extremely important to continuouslyImproved understanding of processes, by creating an environment through which they can develop. This can only be removed by the coordination of various disciplines such as knowledge management, change management, management's expectations, etc. .. There will be achieved is important to establish an adequate process context (the combination of technologies, processes, people, etc. .., that the processes) support. The process context must be integrated feedback mechanisms, change evaluation Procedures, process improvement and techniques and must be flexible in order to be able to incorporate enhancements in an agile but controlled.

If the process is instantiated frequently and the instances are more homogeneous, it is possible to process large models that dramatically improve the efficiency of the creating process. The best way for process improvement is ensured, to an environment in which people are motivated to inspire for creating process> Management.

Most of the time are knowledge collaborative processes. With the fulfillment of a process together, it is possible that each task is performed by the most specialized, experienced and competent personnel in this specific area. With a network of relationships within the organization is a very important factor for the people of the execution of knowledge processes.

In recent years, some organizations with the aim of creating professional communities around are out specific disciplines such as software development (SEI, ESI, etc. ..), Project Management (PMI), Business Process Management (BPMI), IT Service Management (itSMF), etc. .. One of the aims of these groups is to provide a knowledge that the discipline develop best practices in the form of frameworks, methods and models are created maturity. These assets are to be considered by any organization interested in knowledge process> Management.

It is common knowledge processes in the form of projects to manage their implementation. If the output of the process, a unique product, managing work as a project in hand is resulting benefits.

There are certain guidelines that an organization willing to help improve their knowledge:

* Process description of how the work should

Try to find out the best way to implement a knowledge-based process ofmake the existing best practices (in your company or your industry) explicitly. Publishing process definitions in a format easy to understand and consult.

* Provide tools to standardize the work and facilitate

You decide which tools to help run best knowledge workers their jobs. The inclusion of all affected knowledge workers in the process of deciding which tools to use is very convenient to obtain user buy in. It's a good idea to make a choiceMaster for each tool, which will master its use.

* Assign an owner, processes

Choose a person with leadership qualities and the right level of responsibility and influence and make themselves responsible for the continuous improvement of the process. Enter reach him / her a clear goal and to achieve an incentive to the target.

* Promotion of feedback for process improvement

To ensure that the information flow between the executor and the owner of the process is fluid, encouraging peopleContribution to improving the process by offering incentives. Use your imagination to reward contributors (consider not only) monetary incentives.


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