Knowledge Mapping

This module focuses on the fundamentals of Knowledge Mapping, its importance, principles and methods.

Key Questions

What is K-map?

What does the K-point card, and what we do card?

Why K-mapping is so important?

What are some of the key principles, methods, and questions about the K-mapping?

How do we create K-map?


Each of the last century was dominated by single technology. The eighteenth century was the era of the greatmechanical systems to the industrial revolution. The nineteenth century was the era of the steam engine. After these, the key technology has been collecting information, processing and distribution. Among other developments, the installation of the world's telephone networks, the invention of radio and television, the birth and the unprecedented growth of the computer industry and the launching of communication satellites are significant. Now people began to think that only the information is notenough, what counts is knowledge. So it has been shown to shift from information to knowledge.

A bit of information without context and interpretation of data such as numbers, symbols.

Information is a set of data with context and interpretation. Information is the basis for knowledge.

Knowledge is a set of data and information on which expert opinion and experience to become a valuable commodity that can be used or applied for aidDecision-making. Knowledge can be explicit and / or tacit, individual and / or collectively.

The concept – Knowledge mapping seems to be relatively new, but it is not. We have the exercise of these in our daily life, only what we do – we are not documented and we do not do it in a systematic way. Knowledge Mapping is all about records of information and knowledge you need such as where you can do it by who holds it, theKnow-how is it, and so on. Say you find something in your home or need in your room, you can find it in the shortest possible time, because you almost all the information / knowledge-what-where, and who knows what, you have at home. There is a map in your head to your home. But, for such a card to your organization and organizational knowledge is set in the head almost impossible. Here is K-map is useful and shows details of every little known fact thatThere is need within the organization including location, quality and accessibility, and expertise to run the organization smoothly – make the ability to determine your required knowledge easily and efficiently.

The following are some definitions:

It's an ongoing quest within an enterprise (including the supply chain and customer get to see help) to the location, ownership, value and use of knowledge artifacts, roles and expertiseTo identify people who are restrictions on the transfer of knowledge and the opportunities to existing knowledge to highlight it.

Knowledge mapping is an important process in the collection, verification and synthesis. It aims to pursue the acquisition and loss of information and knowledge. It explores personal and collective competencies and skills. It shows, or "maps" of how knowledge flows within a company. Knowledge Mapping helps oneOrganization to estimate how the loss of intellectual capital of employees affected, assist with the selection of teams, and the technology to adapt knowledge needs and processes.

– Denham Gray

Knowledge mapping is about knowing that within an organization is transparently available, and is on the provision of insight into its quality.

– Willem-Olaf Huijser, Samuel J. Driessen, Jan WM Jacobs

Knowledge mapping is a process throughto identify which organizations and categorize knowledge assets within their organization – people, processes, content and technology. It enables an organization in its entirety the existing know-how residing in the organization to identify and use to meet the obstacles and constraints to strategic objectives. It builds a roadmap to the necessary information to find the best use of funding resources, regardless of origin or form.

-W. Vestal, APQC, 2002

(American Productivity & Quality Center)

Knowledge Map describes which knowledge is used in a process, and how it flows on the process. It is the basis for determining knowledge commonality, or areas in which comparable knowledge will be used on more than one process. S principle, a process knowledge map cntains information about the organization? Knowledge. It describes who has what knowledge (tacit), where the> Knowledge resides (infrastructure), and how knowledge is transferred or distributed (social).

IBM Global Services

As the Knowledge maps are created?

Knowledge Maps are through the transfer of tacit and explicit knowledge in graphical formats, easy to understand and interpret, by the end users may be managers, professionals, system developers, or someone created.

Basic steps in the creation of K-maps:

First steps – creating K-maps for specific tasks

The results of the process and their contributions to the key organizational activities

Logical sequences of activities that are necessary to achieve the goal

Knowledge required for each activity (there is the knowledge gap)

Human resource, which shows each activity (if the setting is required obligation)

What do we map?

The supporters are the objects that we map:

Explicit> Knowledge

subjectpurposelocationformatownershipusers privilege

Tacit knowledge

Contact expertiseskillexperiencelocationaccessibility address relationships / networks

Tacit organizational process knowledge

the people with knowledge of the internal processing

Explicit organizational process knowledge

codified organizational process knowledge

What show knowledge maps?

Knowledge Map shows the sourcesflows, constraints, and sinks of knowledge within an organization. It is a navigational aid to both explicit information and tacit knowledge, which stores about the importance and the relationship between knowledge and the dynamics. The following list is illustrative in this regard:

Available knowledge resources

Knowledge Clusters and communities

Who uses what knowledge resources

The ways of sharing knowledge

The knowledge life cycle

What do we know that we don? T know (knowledge gaps)

Activity: 1

>> You can reduce your personal knowledge map, knowledge of the nature and location of the resource shows you the channels you use to access to knowledge?

Where do the knowledge?

Knowledge can be found,

Correspondents, internal documents


Archives (past project documents, proposals)


Best Practices


Corporate Memory

Activity: 2

>> What are the other places where you can find knowledge?

What are the other things that are mapped to?

Benefits of K-mapping

In many organizations, there is a lack of transparency of the organization wide knowledge base. Valuable knowledge is not used often, because people may not know it exists, even if they know the knowledge is available, they do not know where to go. These questions lead to the > Knowledge Mapping. Followings are some of the main reasons for the knowledge mapping:

You will find important sources of knowledge creation

to promote the reuse and prevent reinvention

quickly find important information about

mark islands expertise

to make an inventory and assessment of intellectual and intangible assets

to improve decision making and problem solving by applicable information

to insights into the corporate strategy> Knowledge

The card also serves as an ongoing process, organizational memory, knowledge acquisition and integration of the central organization. It allows employees to learn through an intuitive navigation and retrieval of information in the map, and through the creation of new knowledge through the discovery of new relationships. Simply put, K-map gives the employees not only know-what, but also know-how.

The main principles of knowledgeMapping

Based on their performance, scale and impact, the creation of the organizational-level knowledge map requires senior management support and careful planning

Share your knowledge of the investigation, detection and prosecution of knowledge in all forms

Detect, locate and knowledge in a variety of forms: tacit, explicit, formal and informal learning, codification, personal, internal, external and permanent

Knowledge is found in the processes,Relations, politics, people, documents, interviews, links, and context, and also with partners

It should be up-to-date and accurate

K-mapping – the most important questions

Knowledge Map provides an assessment of existing and required knowledge and information in the following categories:

What knowledge is needed for the job?

Who needs what?

Who has it?

Where can stop it now?

Is the knowledge tacit or explicit?

What questions will beAddress?

How to make sure that the K-mapping are used in an organization?


K-cards should be easily accessible to everyone in the organization

It should be easy to understand, develop and update

It should be regularly updated

There should be a continuous process, since knowledge is constantly changing and evolving landscape

Offline Readings:

K-mapping tools

K-mapping tool selection

Create knowledge maps by exploiting dependentRelations

Create knowledge structure map?

White pages

KM jargon and glossary

Online resource:

K-mapping tools:

Mind Mapping (
Click here to have (to install to ask the vendorTrial serial number)

Inspiration (
Click here to install

Click here to install
(müssen. NET Framework and JavaRunTime installed in your computer)

knetmap (

The Salamander Organization (

Intellix (

List of tools please visit be found
or hereoff-line

(For more information about KM tool selection here or off-line)


Categorized K-mapping

Social Network Mapping:

This shows, networks of knowledge and patterns of interaction between members, groups, organizations and other social services who knows who, who goes to whom for help and advice where the information enters and leaves the groups or organizationsForums and communities of practice are in operation and the generation of new knowledge.

Competency mapping:

With this kind of mapping can be a competence profile with skill, creating positions, and even an individual's career. And, this also in the? Organizational Yellow Pages will be converted? find the staff needed expertise to enable people within the organization.

Process-based Knowledge Mapping:

This shows knowledge and sourcesKnowledge of internal and external organizational processes and procedures. This includes tacit knowledge (knowledge in people, such as know-how and experience) and explicit knowledge (codified knowledge, as is) in the document.

Conceptual Knowledge Mapping:

Sometimes referred to as taxonomy, it is a method of hierarchically organizing and classifying content. This includes the identification piece of knowledge and Relations between them. A concept can be defined as any unit of thought, an idea that forms in our spirit [Gertner, 1978]. Nouns are often used to relate concepts [Roche, 2002]. Relations form a special class of concepts [Sowa, 1984]: You describe connections between different concepts. One of the most important relationships between the concepts is the hierarchical relation (subsumption), in which a concept (a generic term) is more general than another concept (narrower) and Natural Resource Policy> Management and Watershed Management. This assignment should be in a position similar types of projects and conducting workshops cover / under the guidance of two separate divisions, so that it is better integrated.

Knowledge is power, broadly accessible, understandable, and shared knowledge is even more powerful!


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